If anyone has the same issue that I had, this process will hopefully solve the problem. Doing it this way, I was able to open and use the app again and keep all the data that was saved on the app, without loosing it. To fix the problem, I had to “offload” the app (NOT “delete” the app) in settings (go to ‘general’, ‘iPad storage’, and select ‘JW Library’, ‘offload app’), then re-download the app, which then updated it to latest version(11.6). But when I went to the App Store, it recognised that 11.6 had been downloaded which is why I I was only able to “open” the app and not update it again. ![]() So when I tried to open the app, the old version(11.5) was no longer available and hence the message mentioned above. For some reason, after downloading the updated app(11.6) from the App Store, I seemed to have the old version(11.5) still on my iPad. So I’m no longer able to use/open the app. When I open it from the App Store, I get the same message as above and cannot open the app. In the App Store, all I can do is open the app. To use it, you must buy it from the App Store.” When I open the app, I get the message “This app is no longer shared with you. ![]() I’ve just updated to the latest version(11.6). If updates aren't available for the app, update the software on your. To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. ![]() Then open the app to see if it works as expected. App crashes when trying to open after updating app to 11.6 Restart your iPhone or restart your iPad.
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